Quality

Complete Cleaning Company, Inc. considers quality control as the foundation of the firm’s organizational philosophy. Quality control requires the management team to work collaboratively and to inspect the accomplished work to ensure its alignment with the project scope. Three elements are integral.

  1. Job management, defined and well managed processes, performance and integrity criteria, and identification of records and accountability.

  2. Competence, such as knowledge, skills, experience, and qualifications.

  3. Managerial and personal elements. Personnel, integrity, confidence, organizational culture, motivation, philosophy, and relationships.

The quality of production is at risk if any of these three aspects is deficient in any way.

Complete Cleaning Company, Inc. is able to attain goals, and production by tailoring quality control programs to the specific needs of the facility. In the building service industry no one quality control program is unilateral. Management utilizes over forty years of experience to continually evolve and improve quality control programs. The following are examples of some methodologies in which Complete Cleaning Company, Inc. has attained measurable success.

Employee “sign in sheets/shift logs”

These provide basic verification of hours. Complete Cleaning Company, Inc. utilizes the Job Clock System through Exaktime (http://www.exaktime.com). The following “Employee Executive Summary” (sample) is an electronic time card that can be submitted to the Director of Custodial Services for weekly, daily, monthly, annually, or hourly, verifiable hours, at any time.

Verizon Wireless SMART phone technology

Management and employees are able to work collaboratively through technology. The Job Clock System is integrated with ADP PayEXpert and processed thought the Verizon SMART phone. Imaging, text, voice, and video communication create and promote collaboration.

Web based inspection reports integrated with Verizon SMART phones, and the 3M S.M.A.R.T. training program are electronically approved and signed by building based foremen. They are forwarded to management, and produce accountability, and measurable results.